Privacy Policy & Terms of Service

Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, and address for service delivery
• Service Information: Cleaning service preferences, property details, and special requirements
• Communication Records: Emails, phone calls, and other communications with our cleaning team
• Payment Information: Billing details and payment history (processed securely through our payment partners)
• Property Access: Entry codes, keys, or access information for cleaning services

How We Use Your Information

We use the information we collect to:

• Provide and improve our professional cleaning services
• Communicate with you about appointments and cleaning schedules
• Process payments and send invoices for cleaning services
• Send service updates and promotional offers (with your consent)
• Ensure the safety and security of our cleaning team and your property
• Comply with legal obligations and industry regulations
• Maintain service quality and customer satisfaction

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

• With your explicit consent for specific purposes
• To trusted service providers who assist us in operating our cleaning business
• When required by law or to protect our rights and safety
• To emergency services if required for safety reasons

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security protocols include:

• Encrypted data transmission and storage
• Secure access controls and authentication
• Regular security audits and updates
• Employee training on data protection

Note: While we strive to protect your information, no method of transmission over the internet is 100% secure.

Your Rights

As a customer, you have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• File a complaint with relevant authorities
• Request data portability
• Withdraw consent for data processing

Service Agreement

When you book our cleaning services, you enter into a service agreement with Cleaning Agent. We agree to provide professional cleaning services according to the specifications outlined in your quote and service plan. This agreement covers:

• Service scope and specifications
• Pricing and payment terms
• Service scheduling and access requirements
• Quality standards and guarantees

Booking and Cancellation Policy

Our flexible booking and cancellation policy ensures convenience for our customers:

• Advance Booking: Services must be booked at least 24 hours in advance
• Free Cancellation: Free cancellation up to 4 hours before scheduled service
• Rescheduling: Changes can be made up to 2 hours before service time
• Late Cancellation: Cancellations within 4 hours may incur a 25% fee
• Emergency Cancellations: Special consideration for emergencies

Service Requirements

To ensure optimal service delivery and safety, we require:

• Access to all areas requiring cleaning
• Removal of valuable items and personal belongings
• Pets to be secured in a separate area
• Clear pathways and work areas
• Proper lighting and ventilation
• Notification of any special requirements or concerns

Service Guarantee

We stand behind our work with a 100% satisfaction guarantee. If you're not completely satisfied with our cleaning service:

• Contact us within 24 hours of service completion
• We will return to address any concerns at no additional cost
• If issues persist, we offer a full refund for the service
• Documentation of concerns may be required

Liability and Insurance

Cleaning Agent maintains comprehensive liability insurance and bonding for your protection. However, we are not responsible for:

• Damage to items not properly secured or removed
• Pre-existing damage or wear and tear
• Issues arising from improper access or unsafe conditions
• Delays due to circumstances beyond our control
• Damage to items of extraordinary value

Payment Terms and Methods

We offer flexible payment options for your convenience:

• Payment Methods: We accept cash, credit cards, bank transfers, and digital payments
• Payment Due: Payment is due upon completion of services
• Late Payment: Late payments may incur additional fees
• Refunds: Refunds are processed within 5-7 business days
• Recurring Services: Monthly billing available for regular customers

Professional Code of Conduct

Our team members are trained professionals who adhere to strict standards:

• Arrive on time and in professional attire
• Treat your property with respect and care
• Maintain confidentiality of your personal information
• Follow all safety protocols and best practices
• Report any issues or concerns immediately
• Use eco-friendly cleaning products when possible
• Maintain professional communication at all times